Opt-In Process

Verbal Consent Script and Process:

When a customer calls the business and reaches voicemail or the call goes unanswered, the following automated text message is sent as the first communication:

Hi, this is {{custom_values.shop_name}}. Missed your call — got something that might help. Reply YES and we'll take care of it. Reply STOP to opt out.

This message itself informs the customer they are receiving a text due to their own call, explains the purpose, and provides opt-out instructions in the same message ("Reply STOP to opt out").

Consent Record: Each missed call event that triggers this message is logged with the caller's phone number and timestamp in our CRM system (GoHighLevel), creating a permanent record of when and why the message was sent.

Opt-Out Process: Any recipient can reply STOP at any time to immediately stop receiving further messages. This is honored automatically by the platform (GoHighLevel/Twilio compliance system) and confirmed to the user.

Help: Recipients can reply HELP at any time to receive assistance, or contact us directly at fait.automation@gmail.com.